FAQ

 

Ordering Information

Once an order is placed you will receive a confirmation email verifying your shipping and billing addresses. In-stock items will ship within 7-10 days once order has been placed unless otherwise specified on the product page. An email containing tracking information will follow soon after.

Financing with PayPal Credit

Through PayPal Credit we are able to offer easy to use financing on orders above $99. Shop on our website as you normally would, and upon Cart Checkout, select the PayPal payment option. Once redirected to PayPal, select the PayPal Credit option to apply and get approved for financing in minutes. Learn more here.

Shipping

We ship within the United States using USPS Priority Mail and UPS whenever possible. If your order cannot be shipped using these methods we will contact you to arrange alternative delivery and handle any cost adjustments.

If you are ordering from outside the United States, additional shipping fees may apply, in which case we will contact you prior to shipment. We are not responsible for any taxes or extra charges incurred during international shipment that may be applied to receiver.

If product arrives damaged, said damage must be acknowledged by the customer as well as the carrier at time of delivery. Notify carrier of any apparent damages to file a claim report immediately.

Returns and Refunds

If for any reason you are unsatisfied with your purchase, returns are accepted within (30) days of receipt of order. Product must be returned with original packaging (including proof of purchase) and in original condition upon receipt in order to be eligible for Refund or Exchange.

If product is without damage or defect the customer is responsible for return shipping costs for any Return or Exchange. Once the product has be received by THESYS, a refund or exchange will be issued upon inspection.

Product Care

Dust and clean all surfaces with a soft, dry cloth. For a deeper clean, all surfaces may be wiped with a damp cloth followed by a dry cloth. For heavy cleaning, wipe down surfaces with a mild soap diluted with water (1 to 3 mix) in a wrung out cloth. Product must be dried by wiping with a clean dry cloth after cleaning.

To ensure longevity of your THESYS products, avoid long term exposure to excessive sunlight, heat, and moisture.

Wholesale & Trade Inquiries

All products are available for wholesale.Email us at words@thesys.la for inquiries.

We offer trade discounts to the design industry. Email us at words@thesys.la for inquiries.

Custom Production Inquiries

We offer the ability to customize certain elements of most of our products to fit your project. Minimum quantities must be met to comission a custom run. Email us at words@thesys.la for inquiries.

Privacy Policy

Any personal information provided to THESYS will be used for internal use only. THESYS will never sell, distribute, or disclose any personal information.

Feedback

We welcome any feedback or questions you may have. Contact us here.