Ordering Information

Once an order is placed you will receive a confirmation email verifying your shipping and billing addresses. In-stock items will ship within 7-10 days once order has been placed unless otherwise specified on the product page. An email containing tracking information will follow soon after.

Financing with PayPal Credit

Through PayPal Credit we are able to offer easy to use financing on orders above $99. Shop on our website as you normally would, and upon Cart Checkout, select the PayPal payment option. Once redirected to PayPal, select the PayPal Credit option to apply and get approved for financing in minutes. Learn more here.

Returns and Refunds

If for any reason you are unsatisfied with your purchase, returns are accepted within (30) days of receipt of order. Product must be returned with original packaging (including proof of purchase) and in original condition upon receipt in order to be eligible for Refund or Exchange.

If product is without damage or defect the customer is responsible for return shipping costs for any Return or Exchange. Once the product has be received by THESYS, a refund or exchange will be issued upon inspection.

Shipping

We ship our products within the United States using USPS Priority Mail and UPS Ground where available. If your order cannot be shipped using these methods we will contact you to arrange alternative delivery and handle any cost adjustments. Freight shipping is available for large volume orders, contact us at words@thesys.la for inquiries. 

Oversized Items

Certain products we offer are considered oversized and require shipping via UPS Ground. Any orders that include these oversized items that do not have UPS Ground as the shipping option will be canceled and we will contact you to place your order with the correct shipping selection.

International Ordering

When purchasing from outside the United States, contact us at words@thesys.la to arrange shipping and handle ordering. We are not responsible for any taxes or extra charges incurred during international shipment that may be applied to receiver.

Shipping Damages and Claims

If product arrives damaged, said damage must be acknowledged by the customer as well as the carrier at time of delivery. Notify carrier of any apparent damages to file a claim report immediately.

Product Care

Dust and clean all surfaces with a soft, dry cloth. For a deeper clean, all surfaces may be wiped with a damp cloth followed by a dry cloth. For heavy cleaning, wipe down surfaces with a mild soap diluted with water (1 to 3 mix) in a wrung out cloth. Product must be dried by wiping with a clean dry cloth after cleaning.

To ensure longevity of your THESYS products, avoid long term exposure to excessive sunlight, heat, and moisture.

Wholesale & Trade Inquiries

All products are available for wholesale. Email us at words@thesys.la for inquiries.

We offer trade discounts for architects, interior designers, decorators, and other design professionals. Email us at words@thesys.la for inquiries.

Custom Product Inquiries

We offer the ability to customize certain elements of our products to fit your projects. Minimum quantities may be required to commission a custom product run. Email us at words@thesys.la for inquiries.

Security + Privacy Policy

Our domain is protected by SSL encryption, so your sensitive personal information (for example, passwords or credit card numbers) is secure when it is sent to this site. Payments are handled through Stripe or PayPal.

Any personal information provided to THESYS will be used for internal use only. THESYS will never sell, distribute, or disclose any personal information.

Additional Questions or Feedback

We welcome any feedback or questions you may have. Contact us here and we will reply as soon as possible.