Once an order is placed you will receive a confirmation email verifying your shipping and billing addresses. In-stock items will ship within 7-10 days once order has been placed unless otherwise specified on the product page. An email containing tracking information will follow soon after.
Financing with PayPal Credit
Through PayPal Credit we are able to offer easy to use financing on orders above $99. Shop on our website as you normally would, and upon Cart Checkout, select the PayPal payment option. Once redirected to PayPal, select the PayPal Credit option to apply and get approved for financing in minutes. Learn more here.
Returns and Refunds
If for any reason you are unsatisfied with your purchase, returns are accepted within (30) days of receipt of order. Product must be returned with original packaging (including proof of purchase) and in original condition upon receipt in order to be eligible for Refund or Exchange.
If product is without damage or defect the customer is responsible for return shipping costs for any Return or Exchange. Once the product has be received by THESYS, a refund or exchange will be issued upon inspection.
We ship our products within the United States using USPS Priority Mail and UPS Ground where available. If your order cannot be shipped using these methods we will contact you to arrange alternative delivery and handle any cost adjustments. Freight shipping is available for large volume orders, contact us at email@example.com for enquiries.
Certain products we offer are considered oversized and require shipping via UPS Ground. Any orders that include these oversized items that do not have UPS Ground as the shipping option will be canceled and we will contact you to place your order with the correct shipping selection.
When purchasing from outside the United States, contact us at firstname.lastname@example.org to arrange shipping and handle ordering. We are not responsible for any taxes or extra charges incurred during international shipment that may be applied to receiver.
Local Pickup and Local Delivery/Installation
If you are local to the Los Angeles area, you may come by the studio to pick up orders at no additional shipping cost. Please contact us at email@example.com to make arrangements and to process your order.
Local delivery and installation by our studio is available at additional cost on a case by case basis, please contact us at firstname.lastname@example.org for enquiries.
Shipping Damages and Claims
If product arrives damaged, said damage must be acknowledged by the customer as well as the carrier at time of delivery. Notify carrier of any apparent damages to file a claim report immediately.
Dust and clean all surfaces with a soft, dry cloth. For a deeper clean, all surfaces may be wiped with a damp cloth followed by a dry cloth. For heavy cleaning, wipe down surfaces with a mild soap diluted with water (1 to 3 mix) in a wrung out cloth. Product must be dried by wiping with a clean dry cloth after cleaning.
To ensure longevity of your THESYS products, avoid long term exposure to excessive sunlight, heat, and moisture.
Wholesale & Trade Inquiries
THESYS is proud to offer discounts to the design trade on all our products. For particular orders, special production runs can be arranged to fulfill your project requirements. Please contact us to find out more about our direct to trade programs.
We're always looking for Retail Partners that can help us tell our story. Please contact us to learn more about our wholesale purchasing program.
Custom Product Inquiries
Most of our product offerings can be customized to fit any project. Please contact us to enquire about custom finishes, materials, and sizes available for our products.
Please note that minimum order quantities may be required for a customized product run.
Our domain is protected by SSL encryption, so your sensitive personal information (for example, passwords or credit card numbers) is secure when it is sent to this site. Payments are handled through Stripe or PayPal.
Any personal information provided to THESYS will be used for internal use only. THESYS will never sell, distribute, or disclose any personal information.
Additional Questions or Feedback
We welcome any feedback or questions you may have. Contact us here and we will reply as soon as possible.